If pages are loading incorrectly, you’re stuck on an old version of the site, or you’re having trouble logging in or claiming a bonus, clearing Safari’s cache and cookies usually fixes it. There are two ways to do this on a Mac: Method A removes cookies and cached site data without touching your browsing history, while Method B is the full reset it clears history, cookies and cache in one go.

Method A: Remove cookies & website data

1. Open Safari, then click Safari in the menu bar (top-left of the screen) and choose Settings… (on older macOS versions this is labelled Preferences…).

Figure 1 — Safari menu › Settings… (⌘ + comma also works)

2. In the Settings window, select the Privacy tab.

3. Click Manage Website Data…. Safari takes a few seconds to load the list of sites that have stored data.

Figure 2 — Privacy tab › Manage Website Data…

4. Click Remove All to clear cookies and cached data for every site, then confirm with Remove Now. To clear just one site instead, search for it, select it, and click Remove.

5. Click Done and close Settings. You’re finished reload the page you were having trouble with.

Figure 3 — Website Data list › Remove All › Done

Method B: Clear History (full reset)

This clears browsing history, cookies and cache together the quickest fix when you’re not sure what’s causing the problem.

1. In the menu bar, click History, then choose Clear History… at the bottom of the menu.

2. In the dropdown, choose how far back to clear pick all history for a complete reset.

3. Click Clear History to confirm.

Figure 4 — History menu › Clear History… › all history › Clear History

After clearing

Close and reopen Safari, then go back to the site. You’ll need to sign in again, cookies store your login session, so being logged out everywhere is expected. If the original problem persists after clearing, try a private browsing window to rule out extensions, check for a Safari update, or contact support with a description of what you’re seeing.